Solutions · 08 · Support
← All solutionsIssue Tracking & Support Desk
Enterprise-grade issue tracking & support desk — without the ceremony.
Self-hosted, unlimited and powerful.
Tickets, SLAs, knowledge base and customer portal. Self-hosted on your infrastructure, unlimited users, no per-seat licence.
Why clients choose us
01
No per-seat licence
Unlimited agents and customers. Your costs don’t grow with your team.
02
Your data, your servers
Self-hosted on your infrastructure. GDPR-compliant from day one.
03
Set up fast
Working in days, not months. No consultancy programme needed.
Core features
01Ticketing
Multichannel intake
Email, portal, form and API converge in one queue.
Automation
Rules for assignment, priority and escalation.
02SLA & reporting
SLA management
Response and resolution times per customer or contract, with warnings.
Reporting
Lead times, workload and customer satisfaction on screen.
03Knowledge & portal
Knowledge base
Internal and public articles, linked to tickets.
Customer portal
Customers track their tickets and find answers themselves.
04From Customer to Resolution
Email Becomes a Ticket. Automatically.
Customers email support, a ticket appears. Replies thread correctly. Auto-replies get filtered out. Works with Microsoft 365, Gmail, Zoho, and any IMAP inbox.
AI That Helps Without Taking Over
Summarize tickets, suggest responses, classify priority — powered by Claude, Gemini, or your own local LLM. AI runs on your terms, not the other way around.
05Scale Without Limits
One Installation, Multiple Enterprise Clients
One deployment, complete data isolation per tenant. Add a new customer without adding infrastructure. Scale your service business without scaling your ops burden.
Your Team Logs In Their Way. Every Time.
Azure AD, Google, LDAP, Basic Auth — all active at the same time. Each team, each client authenticates with what they already use.
06Insight & Control
Reports That Show Real Problems
Oldest open ticket. Stale tickets. Bug ratio trends. Team load distribution. Every metric filtered through one question: what problem does this reveal?
Find Any Ticket Instantly, No Matter How Old
Type what you're looking for in plain language or use powerful filters. Date ranges, boolean logic — your entire history searchable in milliseconds.
■Self-hosted, unlimited users
■Email, portal and API intake
■SLA monitoring with escalations
■Knowledge base and customer portal included
■Keyboard-driven UI — dense, fast, mouse-free.
■SCIM 2.0 — users auto-synced with your identity provider.
■Self-hosted — your data, your server, JIRA import on day one.
■Unlimited users — no per-seat costs, scale freely.
Powerful issue tracking without the overhead.
The self-hosted alternative to Jira and Azure DevOps. No sprints, no story points, no burndown charts — just projects, tickets, and workflows that work. Enterprise scale, without enterprise complexity. Everything competitors charge extra for, included by default.
01
Productive in Five Minutes, Not Five Sprints
No methodology forced on your team. Open a project, create a ticket, get to work. Your team is productive before the onboarding call ends.
02
Support Portal Included, No Second License
Every organization automatically gets a branded helpdesk portal. Customers submit and track tickets via email codes — no account creation, no friction, no separate license.
03
SLAs That Enforce Themselves
Set first-response and resolution targets per project. When a deadline approaches, the system escalates, reassigns, and alerts — before your customer notices.