The vast majority of process execution today is tracked, managed, and performed through any number of IT systems of record. That means you already have a record of just about every aspect of any of your processes. You just need the right tool to recreate an end-to-end view of process execution. Traditional business intelligence tools, dashboards, and reports can’t create this for you.
Increasing digital products and services, new business models, challenger brands and competitors emerging virtually overnight—all are forever changing your market. To survive, your company—no matter its size or industry—must rethink your business models and processes. Problem is, with so many players and parts to your enterprise, where should you begin? How can you see where to optimize processes to improve the customer experience or operational efficiency? Should you rethink distribution of resources, or start first with improving processes for a specific region or product?
Logs & data are plentiful available in any business, just ask the IT department. When properly ingested, merged, and analyzed, this wealth of data can be used to discover patterns and insights that illuminate paths to better customer experiences and new operational efficiencies. By applying advanced artificial intelligence and machine learning, you can predict and forecast processes into the future, while optimizing business operations through real-time monitoring.