Customer Communications Management (CCM) are solutions to enable companies to manage customer communications across a wide range of media including printed documents, email, web pages and text messages. It entails an automated process that involves not only the delivery of communication but also the segmentation of messages according to different customer profiles and contexts.
Our solutions present marketers and businesses with an opportunity to combine data from multiple systems to improve customer experience. It allows marketers to evaluate the marketing mix and position individual products to the customer in respect of relevance to the customer or the results of purchase propensity model.
Relevance of communication is seen as key in overcrowded, competitive markets where service differentiation can be difficult. Documents that add value to the customer relationship are a major factor in improving customer retention and acquisition. Employing a Customer Communications Management solution can help organizations improve all these customer experiences efforts on a multi-channel communications level.
Our solutions are very reasonably priced using a simple, easy-to-understand pricing model. It is powerful enough to satisfy the needs of large corporate clients, yet it remains affordable document management software for small to medium-sized enterprises (SMEs).
ROI just months! Given the increased ability for users to locate the information they need. Productivity gains are only part of the picture, too. DMS solutions save you money by centralizing and managing a function typically spread over countless applications and systems.
Our solutions are build on top of a rock solid platform, using proven practices and technologies that ensure your company never has to worry.
We can train your staff to continue delivering with our solutions, long after the initial project(s) are concluded.
A large set of possible integration options are possible in our solutions. Including cloud, web, enterprise applications and legacy applications (AS/400, mainframe, I-series) etc