The best customer experience
The utilities industry is a fast-pace “move-or-lose” industry with large technical integrations and exchange markets because of technological disruptions, changing mindsets, legacy systems and high customer expectations this can be a daunting task. You need a solution that enables you to provide personalized and regulatory compliant communications that can span all existing systems, reduce time-to-market and low Total Cost of Ownership(TCO).
Key pains we help to address
- Replace many systems with one
- Simplify & solidify process workflows
- Automate manual processes
- Simplify complex IT systems
- Empower business users
- Make business DIGITAL FIRST
- Increase data quality
- Provide value by automating manual tasks
What we can do for you
- Onboarding processes
- Automate input processes
- Automate communication processes
- Convert documents to trigger follow-up processes
- Dynamic reports
- Personalized correspondence
- Document output
Fast pace digital transformation
The utilities industry is paper-intensive. Customers need invoices, billing details & communication on paper and as an company, you are required to provide the necessary documents in paper or digital-format. A transformation is needed to increase business responsiveness and meet the customer expectations.
Automatize output management solutions are enterprise grade solutions, designed to embrace true digital output. The platform integrates with legacy IT systems, and scales as the needs of your enterprise change without lengthy configurations.
Document output management & delivery
Customer communication is one of the most important contributing elements to the overall customer experience.
Your customer judges you every day, based on your communication, based on your documents and their complexity. In many cases documents are complex because of technical loopholes and implementation issues. Existing designs and applications, together with It release cycles can be incomprehensible bottlenecks to business and management alike.
Our solutions offer a multitude of options and possibilities to improve the customer journey and maximize business opportunities with existing clients by adding targeted advertisements, documents made to measure on the customers wishes (e.g. customized invoice designs), barcodes, messages, colors etc.
Cost compare our solutions
- If you create 10 000 documents or 10 million, your total cost remains the same, no additional costs are incured to reset counters or pay to continue working.
- Your ROI could be as shore a 6 months, not 6 years!
- Development time reduces to days instead of weeks
- Documents generated up to 100% faster
- Business & customer experience increase
Leverage legacy systems
Eliminate silos and repeat-work by centralizing output management & communications. Because our solutions are cross-platform and based on open standards, Formate eVo integrates with your legacy systems and software applications. It can be installed in stages, and scales to the needs of your enterprise.
Digital first
Digital transformation is needed to be agile, counter changed economics and international situations. Customers have high expectations and you want to deliver them with great products, service and a digital first approach to customer care& service.
Fast ROI
Digital first with enterprise grade solutions at an cost effective pricing point where you can quickly obtain your ROI.
Document classification & scanning
Digital Transformation is the game changer for many businesses wanting to outperform themselves and competitors. Utility companies are no different and they have a lot of unstructured communication in need of automation.
This creates the need for smarter solutions that transform documents and content into the data used in business process automation. ABBYY FlexiCapture is the most comprehensive, robust and technologically advanced document processing platform. It enabling customers to automatically identify/classify, transform and leverage process ready content locked within documents, removing the need to perform manual encoding tasks by staff.
Although different industries often have distinct business processes and regulations, they all share the need to efficiently access data from paperwork. FlexiCapture allows enterprises to automate those processes in the following areas:
- Extract hand printed information and barcode data from surveys, application and order forms and classify multiple form types
- Classify and separate documents according to document type and content and route documents into backend workflows for further processing
- Extract information from scanned or faxed orders and validate those against purchase databases
- Extract all data, including line items that also can stretch over multiple pages, from supplier invoices